Policy
Subscription Policy
Review Fresh Fold Delivery subscription rules, billing expectations, route availability, pauses, and delivery exclusions.
Policy Summary
This page is the public policy location for subscription policy. It should be reviewed before checkout and linked from the footer, booking flow, and any related customer support messages.
Fresh Fold Delivery separates laundry processing, delivery, mileage, tips, add-ons, specialty items, bag deposits, missed pickup fees, redelivery fees, and commercial custom quotes unless a specific written offer says otherwise.
Customers should remove pocket items, identify special-care laundry, disclose heavy soil or pet hair, and contact support quickly if an order needs review.